{"id":1377,"date":"2020-11-30T14:14:06","date_gmt":"2020-11-30T06:14:06","guid":{"rendered":"https:\/\/www.symachining.com\/?p=1377"},"modified":"2020-11-30T14:14:06","modified_gmt":"2020-11-30T06:14:06","slug":"precise-machining-service","status":"publish","type":"post","link":"https:\/\/www.symachining.com\/fr\/precise-machining-service\/","title":{"rendered":"Comment traiter la r\u00e9clamation d'un client concernant un service d'usinage de pr\u00e9cision ?"},"content":{"rendered":"<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"351\" class=\"wp-image-1379\" src=\"http:\/\/www.symachining.com\/wp-content\/uploads\/2020\/11\/Precise-Machining.jpg\" alt=\"\" srcset=\"https:\/\/www.symachining.com\/wp-content\/uploads\/2020\/11\/Precise-Machining.jpg 600w, https:\/\/www.symachining.com\/wp-content\/uploads\/2020\/11\/Precise-Machining-300x176.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\n<figcaption>Service d'usinage de pr\u00e9cision<\/figcaption>\n<\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Il est important de traiter les r\u00e9clamations des clients concernant les services d'usinage de pr\u00e9cision.<\/h2>\n\n\n\n<p>Le service d'usinage de pr\u00e9cision consiste \u00e0 fournir des pi\u00e8ces d'usinage de pr\u00e9cision personnalis\u00e9es, conform\u00e9ment \u00e0 la demande du client. Il s'agit d'un processus qui consiste \u00e0 enlever l'exc\u00e8s de mati\u00e8re premi\u00e8re d'une pi\u00e8ce, en respectant des tol\u00e9rances de dimensions \u00e9troites, afin de cr\u00e9er un produit fini.<\/p>\n\n\n\n<p>Dans le processus d'usinage pr\u00e9cis, aucune entreprise ne peut garantir que les pi\u00e8ces usin\u00e9es ne pr\u00e9sentent aucun d\u00e9faut. Par cons\u00e9quent, comment traiter les r\u00e9clamations des clients ? C'est devenu tr\u00e8s important.<\/p>\n\n\n\n<p>Par exemple, la semaine derni\u00e8re, nous avons re\u00e7u une plainte d'un client des \u00c9tats-Unis. Il y a 50 pi\u00e8ces de supports de bride de couverture, nous les avons fabriqu\u00e9es \u00e0 l'envers. Comment traiter cette plainte ? Voyons les d\u00e9tails ci-dessous.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"600\" height=\"420\" class=\"wp-image-1378\" src=\"http:\/\/www.symachining.com\/wp-content\/uploads\/2020\/11\/precise-machining-service.jpg\" alt=\"\" srcset=\"https:\/\/www.symachining.com\/wp-content\/uploads\/2020\/11\/precise-machining-service.jpg 600w, https:\/\/www.symachining.com\/wp-content\/uploads\/2020\/11\/precise-machining-service-300x210.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Tout d'abord, nous avons v\u00e9rifi\u00e9 les photos du produit, ce que nous avons pris avant l'exp\u00e9dition (nous prenons toujours des photos de chaque produit avant l'exp\u00e9dition), nous l'avons confirm\u00e9 dans les 10 minutes, c'\u00e9tait vraiment notre faute.<\/li>\n<\/ol>\n\n\n\n<ol class=\"wp-block-list\" start=\"2\">\n<li>Deuxi\u00e8mement, informer le directeur de la production, le directeur du contr\u00f4le qualit\u00e9 et tout le personnel concern\u00e9 de la tenue d'une r\u00e9union, dans un d\u00e9lai d'une heure, afin d'analyser la raison, de comprendre la demande du client et de trouver la solution la plus rapide. Entre-temps, proposer des mesures correctives et des am\u00e9liorations.<\/li>\n<\/ol>\n\n\n\n<ol class=\"wp-block-list\" start=\"3\">\n<li>Troisi\u00e8mement, nous r\u00e9pondons \u00e0 l'e-mail du client dans les deux heures qui suivent, et nous lui fournissons une solution pour les pi\u00e8ces de rechange.<\/li>\n<li>En outre, nous reconstruisons librement 50 pi\u00e8ces neuves, et nous les terminons en 5 jours, nous les exp\u00e9dions par DHL, nous prenons en charge tous les frais de transport.<\/li>\n<\/ol>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p>Enfin, le client est tr\u00e8s satisfait de notre solution, qui se caract\u00e9rise par une r\u00e9ponse rapide et une attitude responsable.<\/p>\n\n\n\n<p>Le service d'usinage de pr\u00e9cision de SYM se concentre sur l'usinage de pr\u00e9cision depuis 23 ans, les clients nous font confiance et nous passent des commandes, l'\u00e9quipe de SYM peut aider les clients \u00e0 r\u00e9soudre tous les probl\u00e8mes d'usinage.<\/p>\n\n\n\n<p>Si vous avez des besoins en mati\u00e8re d'usinage de pr\u00e9cision, n'h\u00e9sitez pas \u00e0<a href=\"http:\/\/www.symachining.com\/fr\/contact-sym\/\" target=\"_blank\" rel=\"noreferrer noopener\"> nous contacter<\/a> maintenant. Vous recevrez un retour d'information dans les 24 heures.<\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p>Gamme de mat\u00e9riaux :<\/p>\n\n\n\n<p>Acier : acier inoxydable, acier alli\u00e9, fonte, acier au carbone.<\/p>\n\n\n\n<p>Aciers sp\u00e9ciaux : nickel, monel, titane, acier \u00e0 outils, tungst\u00e8ne.<\/p>\n\n\n\n<p>Aluminium-- AL6061-T6\uff0cAL7075, AL6082, AL 5052.<\/p>\n\n\n\n<p>Alliage de cuivre : laiton, bronze, cuivre.<\/p>\n\n\n\n<p>Plastique : Delrin, acrylique, nylon, PC, PET, PVC, t\u00e9flon, UHMW.<\/p>","protected":false},"excerpt":{"rendered":"<p>Il est important de traiter les r\u00e9clamations des clients concernant le service d'usinage de pr\u00e9cision. Le service d'usinage de pr\u00e9cision consiste \u00e0 fournir des pi\u00e8ces d'usinage de pr\u00e9cision personnalis\u00e9es, conform\u00e9ment \u00e0 la demande du client. Il s'agit d'un processus qui consiste \u00e0 enlever l'exc\u00e8s de mati\u00e8re premi\u00e8re d'une pi\u00e8ce \u00e0 usiner, en respectant des tol\u00e9rances de dimensions \u00e9troites, pour cr\u00e9er un produit fini. Dans le processus d'usinage de pr\u00e9cision, il y a [...]<\/p>","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[14],"tags":[17,28],"class_list":["post-1377","post","type-post","status-publish","format-standard","hentry","category-machining-industry","tag-precision-machining","tag-precision-machining-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to deal with the customer complaint of precise machining service - SYM Precision Machining Manufacturer China<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.symachining.com\/fr\/precise-machining-service\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to deal with the customer complaint of precise machining service - SYM Precision Machining Manufacturer China\" \/>\n<meta property=\"og:description\" content=\"It is important to handle customer&#8217;s complaint of precise machining service. Precise machining service is to provide precision customized machining parts, according to customer&#8217;s demand. It is a process that removes excess, raw material from a work-piece, meet to tight tolerance of dimensions, to create a finished product. 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